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Murcia.com / Company TeamViewer enables a new remote customer service for users of Smart TVs designed by Vestel

TeamViewer, the world's leading provider of remote connectivity solutions and digitization of the workplace, today announced that its connectivity solution will offer a new form of remote support for smart TVs produced by Vestel, a leading technology manufacturer. The company is one of the largest manufacturers of electronic devices and one of the top three producers of televisions globally, including the production of television sets for most of the major TV brands worldwide. The deal covers hundreds of thousands of smart TVs manufactured by Vestel for the European market, which will be delivered with TeamViewer's QuickSupport software pre-installed.

TeamViewer's connectivity solution will be used by help desk staff to remotely connect to European customers' Smart TVs, for example if they need help setting up the TV's functionality correctly or encounter software or hardware issues. use. In this sense, the TeamViewer QuickSupport application comes pre-installed on Android Smart TVs. After contacting the helpline, customers can grant a one-time remote access to their TV through the QuickSupport app, share the screen with the helpdesk employee, and quickly resolve the issue together.

For Vestel, the reasons for using TeamViewer for this new service are the ease and efficiency of compatibility with Android devices, as well as the high security and stability of the connection. Furthermore, due to the delivery of Smart TVs throughout Europe, the availability of the TeamViewer software in all desired languages ​​also played a key role in the decision making.

Murcia.com / Empresa TeamViewer habilita un nuevo servicio remoto de atención al cliente para los usuarios de los Smart TV diseñadas por Vestel

Baris Altinkaya, Deputy General Manager of Marketing and Product Management at Vestel commented: "Our customers not only expect the highest quality for their TVs, but also state-of-the-art customer service. With the integration of TeamViewer in our Smart TVs , we truly take support to the next level and offer our customers a quick and easy way to resolve any issues their new device may have.The decision to go with TeamViewer was an easy one as they are a trusted and reliable partner with a brand name well-known solution, an incomparably easy-to-use solution and a proven experience with Android devices."

For his part, Jan Junker, Executive Vice President of Solution Delivery at TeamViewer said: "TeamViewer enables companies to digitize their processes along the entire value chain, including customer support. Our partnership with Vestel shows how our clients can take advantage of the power of our digital solutions to make a process much more efficient, and thus create added value for both the user and the company.Secondly, it is also a good example of how connected our world already is today. day: smart, connected devices are everywhere, and it's great that the opportunities to support people remotely in their use are growing exponentially."