Disney + |Ocu

On March 24, 2020, the Disney++video platform landed in Spain, at a promotional price of 59.99 euros per year and 69.99 the renewal to the second year.There were many users who took advantage of that offer to subscribe to Disney Plus that same day.

Well, the annual deadline has just expired and by renewing the subscription for those who took advantage of this promotion should be € 69.99, instead of the 89.99 it currently costs.

But what happened?Well, many users are having problems: when automatic renewal gives an error message saying that the payment method gives error and must be updated.Changing the collection card does not solve it either because it also gives error.

How you should act if this problem affects you

Complaints both in social networks and in the service of attention have not been expected.As those affected probably take a long time to be attended, or at least to receive communication, we tell you how to proceed so as not to lose the cheap price alke you contrasted your subscription and not stay without seeing Disney +

To do

1. Based on the response given by Disney Plus to some subscribers, technical support advises users to renew the subscription at the price of 89.99 euros, although it is not the price agreed for renewal.

2. Next, contact Disney+ to ask for the reimbursement of the difference. You can do it:

Telephone chat schedules are 9 in the morning until midnight.

3. Be patient for a few days to receive answer: In Disney+ they recognize being saturated by the avalanche of claims.

What not to do

It is essential that you do not cancel the subscription to Disney+: since then you will not be able to renew the promotion price.

We will follow it close

In OCU we will be attentive to the events to take the appropriate actions in case the problem is not solved satisfactorily for the consumer.We will continue to provide any information about the novelties.